First Response

The Department's role is to provide a first response to an emergency on the railway, generally providing first aid cover for the benefit of staff, volunteers and customers.

Specific Responsibilities.

  • Provision of first aid cover at special events and on a day to day basis when volunteers are available.
  • Inspection and replenishment of first aid kits and eye wash stations in all departments and locations.
  • Routine intermediate inspection of fire extinguishers.
  • First Aid training courses for staff and volunteers to level 1 Emergency First Aid at Work (EFAW).

Other information

The department usually has a training session at least once a month covering first aid, use of fire extinguishers and emergency management.  This is to enhance and maintain their first aid skill levels.

All members of the department are expected to attend the one-day EFAW course

Most members of the department are also involved with other railway departments such as RCS, Commercial Department and the station groups.

Anyone can join First Response Department as appropriate training will be given but members with first aid skills are particularly needed.


This department has vacancies for new volunteers who are willing to undertake first aid training up to a minimum of level 3 (FAW) and preferably above.  Full training will be provided. We also welcome volunteers who have an existing first aid qualification or who are health care professional who would like to support the team.

The department also has a vacancy for a person with experience of fire extinguisher maintenance.